Privacy Policy

THE REASONS FOR THIS POLICY
This Privacy Policy is provided under article 13 of the GDPR (the General Data Protection Regulation: Regulation (EU) 679/2016), which contains measures on the processing of personal data. This Policy sets out how the Opera Hotels website, www.opera-hotels.com, processes its users’ personal data.

This policy applies only to the Opera Hotels website and not to any other websites that the user may visit via external links. Details about identified and/or identifiable people may be processed as a result of visiting this website.

DATA CONTROLLER
The Data Controller is Opera Srl of Via Donizetti 36, Milan, Italy.

DATA PROTECTION OFFICER (DPO)
The DPO can be contacted via email at info@opera-hotels.com

THE TYPES OF DATA PROCESSED AND THE REASONS AND LEGAL BASES FOR DOING SO
Website-use data

The information systems and software procedures used to operate this website collect certain personal-data items during normal use. This data is sent to Opera Hotels as an inevitable result of communicating via the internet.
This data includes: the IP addresses or domain names of the device used when you visit the website; the URI (Uniform Resource Identifier) addresses of the resources requested; the request time; the method used to send the request to the server; the size of the file received in response; the numeric code for the server response status (success, error, etc.); and other parameters about the operating system and computing environment.
This data is essential in order to use the web service.
This data is used only to obtain anonymous statistical information about usage of the website and to check that the website is operating correctly.

Data that you provide voluntarily

If you make the explicit, optional and voluntary choice to send an email to an address on this website, then your email address, which we need to reply, will become known to Opera Hotels along with any other personal data included in the message.
You can amend all the information that you choose to include when you register for the services offered; to do so, log in to your www.opera-hotels.com account.
Except as stated for the website-usage data, you are free to provide personal data via the forms that you can fill in to request the various services.
This data is used solely in order to provide the services requested.
If you do not provide that data, you may be unable to receive the service you requested.
Specific privacy notices are provided on this website on the dedicated pages for particular services available on request. Those notices explain the reasons and legal bases for processing that data. These include: you have consented to one or more specific purposes; the data must be processed in order to fulfil a contract with you and/or to take pre-contractual steps; the data must be processed to fulfil the Data Controller’s legal obligations; or the data must be processed to pursue the Data Controller’s or third parties’ legitimate interests.

SHARING AND DISCLOSING YOUR DATA
Data resulting from the web service may be shared or sent to other companies in our group that are located in third countries.

DATA PROCESSING AND STORAGE
The personal data collected is processed in accordance with specific security measures to prevent data loss, unauthorised access, and unlawful or improper use.
The data collected is processed by Opera Hotels staff who are authorised to process the data.
The data is processed at the Data Controller’s office. The data used will be kept only for as long as is necessary to achieve the purposes for which it was collected or for as long as the law permits.

I TUOI DIRITTI
You may assert your rights under articles 15 et seq. of the GDPR at any time, in particular: the right to access your data and have it corrected or deleted; the right to place limitations on how your data is processed and to object to the processing; the right to revoke consent to processing; and the right to complain to a supervisory authority.
To do so, email the DPO at info@opera-hotels.com

COOKIES
For information on how this website uses cookies, please refer to our Cookie Policy.