Services

the hospitality professionals

The state of the art, tailor-made.

Opera Hotels is a leader in luxury hospitality helmed by people with over 20 years’ experience and strong track records of success.

We take a bespoke entrepreneurial approach that sets us apart from management companies that follow standardised processes and leave little room for innovation or imagination.

Our specialisms are new development projects and rebrands.

Hotel Management

Our core business is managing your property to your complete satisfaction.

Meeting and exceeding guest expectations is at the heart of everything we do. With our deep knowledge of the HR market, we select the best professionals to deliver superlative service. Our drive to boost operational profitability can be seen in the KPIs that we continually monitor.

And our experience in working to supreme standards of service is your assurance of lasting success in the luxury hospitality sector.

Sales Marketing

Sales and marketing are rooted deep in our DNA.

With decades of proven experience, expertise and innovation, our capable sales and marketing team stands out from the competition and the big-name chains. In particular, we have an intimate familiarity with the US, European and Middle Eastern markets and extensive knowledge of the main luxury networks from LHW and Virtuoso to Serendipity and Fine Hotels Resorts.

As past masters of sales techniques and online strategic positioning, we combine state-of-the-art expertise in digital marketing and revenue management with the latest technologies and a clear vision of how to maximise returns. This synergy between digital and sales enables us to continually optimise your online presence and offer a modern revenue-management service.

Culinary Art

We devise an array of gastro concepts to offer an inventive range of cuisine for an increasingly diverse and demanding clientele.

Our culinary approach applies to any context and location, and we are always seeking new ways to source fresh local ingredients and offer unique flavours and experiences for our diners.

We work with many specialist food partners, selecting the most successful brands in the business to assure a consistently high profile for your hotel offering.

Design, Development and Construction

We provide technical-design, construction, pre-opening support and consultancy services for a wide variety of projects. We assist owners and developers with the planning, building and launching of small and medium-sized developments, finding the necessary investment to achieve their goals.

Backed by long-standing partnerships with design studios and contractors, we can deliver the turnkey solution you seek.

Financial Expertise

We work with your hotel management to develop a business plan, including analyses of past performance, market trends, strategy and economic projections.

We support you with in-year monitoring (budgeting and forecasting).

We help to optimise your financial structure and seek investors.

We assist with MA projects, from scouting to closing.

We handle the cash flow processing and related tasks, including cost accounting and management audit.

We establish and monitor credit procedures (including documentation, credit quality and credit collection).

And we support you with your processing mapping, flow analysis, requirements analysis and software development, setting operating standards and producing complete procedure manuals.

Human Resources

Leveraging our twenty years of experience, we offer bespoke HR solutions to deliver the service excellence and quality of work that make a hotel stand out.

We build winning teams and set up flexible, efficient organisational structures to bring your luxury hospitality vision to life. Our HR policies ensure regulatory conformity while fostering a positive environment with fair working conditions for all.

We select and recruit the best professionals in the hotel business then further develop their skills with tailored training for an even higher quality of service and an impeccable guest experience.